We respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our main office number and we'll connect you with the appropriate team member.

Please include your property location, approximate size, any existing features you want to preserve, your preferred style (if known), and any special requirements (like child-friendly spaces, edible gardens, or low-maintenance needs). Photos of your space are extremely helpful.

Yes, we conduct comprehensive virtual consultations via Zoom or Google Meet. These include site evaluation guidance, design discussions, and preliminary concept presentations. Virtual consultations are particularly effective for remote properties.

Design timelines vary by project complexity but typically range from 4-8 weeks for initial concepts. Installation timelines depend on scope and weather conditions, with most residential projects completing within 2-4 months from design approval.

We maintain relationships with trusted nurseries and contractors across all our service areas. For projects outside our immediate locations, we can recommend local professionals who meet our quality standards.