Introduction

At Legacy Gardenscapes ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.legacygardenscapes.com) or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

By using our website or services, you consent to the data practices described in this policy. If you are providing information about others (such as family members or business associates), you must have their consent to provide their information to us.

Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information

We may collect the following personal information that can identify you:

  • Contact Data: Name, email address, phone number, mailing address
  • Property Information: Address, size, existing landscape features
  • Payment Information: Credit card numbers, billing address (processed securely through our payment processor)
  • Communication Data: Records of your correspondence with us (emails, chat logs, etc.)
  • Project Preferences: Your design preferences, budget range, timeline

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns:

  • Usage Data: Pages visited, time spent on pages, clickstream data
  • Device Information: IP address, browser type, operating system
  • Location Data: Approximate geographic location (city-level) based on IP
  • Cookies and Tracking Technologies: See our separate Cookie Policy for details

Information from Third Parties

We may receive information about you from other sources, including:

  • Business partners (e.g., landscape material suppliers)
  • Social media platforms when you interact with our profiles
  • Publicly available sources for property research
  • Referral sources when you are referred to us

How We Use Your Information

We use the information we collect for various business purposes described below:

Service Delivery

  • To provide and maintain our services
  • To process your service requests and transactions
  • To design and implement landscape projects
  • To communicate with you about your project
  • To provide customer support

Business Operations

  • To improve our website and services
  • To conduct research and analysis
  • To prevent fraudulent transactions and ensure security
  • To comply with legal obligations

Marketing and Communication

  • To send you promotional materials (with your consent)
  • To notify you about seasonal gardening tips
  • To inform you about special offers or new services
  • To administer contests, surveys, or other site features

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

How We Share Your Information

We may share your information in the following situations:

Service Providers

We may share your data with third-party vendors who perform services for us, including:

  • Payment processors for transaction completion
  • Landscape contractors for project implementation
  • IT service providers for website maintenance
  • Marketing agencies for promotional campaigns
  • Analytics providers for website improvement

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., court orders).

Business Transfers

If we undergo a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments of our systems
  • Access controls to limit who can view your information
  • Secure destruction of data when no longer needed

However, no Internet transmission or electronic storage is ever completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:

  • Project Data: 7 years after project completion (for warranty and reference purposes)
  • Financial Records: 7 years as required by tax laws
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: 26 months from last interaction

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You may request a copy of the personal information we hold about you and ask that it be provided in a structured, commonly used format.

Correction

You may request correction of any incomplete or inaccurate information we hold about you.

Erasure

You may request deletion of your personal information when there is no good reason for us to continue processing it.

Restriction

You may request that we restrict the processing of your personal information in certain circumstances.

Objection

You may object to processing of your personal information where we are relying on legitimate interest as the legal basis.

Withdraw Consent

Where we rely on consent to process your personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to request specific information from you to help us confirm your identity before processing your request. We try to respond to all legitimate requests within one month.

International Data Transfers

Our business is primarily located in India, and your data is processed within India. However, some of our third-party service providers may be located outside of India, including in the United States and European Union.

When we transfer your personal information outside India, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

We encourage you to read the privacy policy of every website you visit after leaving ours.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

If you become aware that your child has provided us with personal information without your consent, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • By email: privacy@legacygardenscapes.com
  • By mail: Data Protection Officer, Legacy Gardenscapes Pvt. Ltd., 24 Green View Layout, Off Bannerghatta Road, Bengaluru - 560076, India
  • By phone: +91-98321-56789 (Monday to Friday, 10:00 AM to 5:30 PM IST)

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe our processing of your personal information violates applicable law.